Delivery and Returns

At Casa Frida, we take special care in preparing your orders. Each item is carefully packed so that Mexico arrives intact at your doorstep.

Shipping Methods & Rates

Shipping costs are calculated based on the total weight and volume of your order. They include packaging, handling, and fully tracked transport.

Several shipping options are available: Tracked Letter, Colissimo (standard or signature), Pick-up point delivery (Mondial Relay), and Chronopost.

Shipping Oilcloth: Rolled or Folded?

Since each carrier has its own regulations regarding maximum package dimensions, your oilcloths are sent either rolled or folded, depending on the carrier you choose:

• For ROLLED delivery (recommended): If you want your 120 cm oilcloth to be shipped rolled, choose Mondial Relay in a physical shop (no lockers) or Chronopost.
• For FOLDED delivery: Your order will be sent folded if you choose Tracked Letter (A4 envelope), Mondial Relay Lockers (max length 62 cm, incompatible with a 120 cm roll), or Colissimo.

Note: Full 11-meter rolls are shipped via Mondial Relay (limit 1 roll, physical shop only) or Chronopost (for 2 rolls or more). Beyond 2 units, 140 cm oilcloth is shipped folded with Mondial Relay but can be shipped rolled with Chronopost.

Delivery Times

Typical delivery times are 3 days after shipping for Tracked Letters and 48 hours for Colissimo. Mondial Relay takes 3 to 5 days. Chronopost remains the fastest option with delivery before 1 p.m. the day after shipping (priority preparation within 12h).

Returns & Right of Withdrawal

You have 14 days to return an item in its original and intact packaging. Return shipping costs are at your expense.

Warning: In accordance with regulations, cut-to-length products (oilcloth by the meter) and bead curtains removed from their packaging cannot be returned or exchanged.